Vitri Apartments

Holiday is right around the Corner!!
WOW !! what an amazing evening! ❤️ ✌️ 🙏
Bobby, Will and I were playing pool in the Vitri lobby this evening & we had an absolute blast.We were laughing, vibing, and just enjoying the incredible atmosphere. I walked away thinking, “Wow… this place feels GOOD!” The energy here is powerful, positive, and uplifting. 😃 🌞

Living at Vitri is honestly something special. The management and maintenance teams are outstanding,they listen, they care, and they go above and beyond with kindness and top-tier professionalism. Their communication is excellent, and you can tell they take pride in every detail. 🌞

The community vibe here is unreal. People love to socialize because Vitri just brings out the best energy in everyone. You feel connected, welcomed, and part of something truly awesome. 👍 ❤️

And let me say this loud and clear: Vitri is by FAR the best place to live in all of Arizona. The happiness of residents shines, and the employees genuinely love seeing us enjoy our home.

I’m grateful, I’m impressed, and I absolutely LOVE living here! Truly Feel like HOME 🏡 Finally 👍

While watching The Thanksgiving Parade & the NFL 🏈 football games,
unlimited hot beverages , we have a state of the art Coffee machine!!!!
I just Love where I live Now,we can have unlimited Hot beverages & ask the leasing team for a good bottle of 💧 water, they’ll give it to you with smile 😃 ❤️

I do strongly recommend, suggest you to rent here. Cy’s ❤️ approved 👌 Parfait

Love is the message ❤️ Cy 👍
❤️ ✌️ 🙏 😃 🌞

❤️ ❤️ ❤️ Vitri & The Hot Chocolates
here are just Del ish 😃 Delicieux Magnifique Extraordinaire.

Not really one to leave reviews but just really hoping RPM sees this and does something because we really don’t want to move but there are issues and it’s been getting only worse over 2 years! Vitri is an AMAZING property with so much great potential, just unfortunately put under lock and key by pretty bad management. Great for pictures and visitors, not as great to live in, which seems to be causing a lack of effort. Pros and cons below-

Pros:
– Scottsdale Quarter/Kierland Commons is a beautiful walkable area, by far the biggest pro
– Some apartments have nice mountain view rooms for a substantial upcharge
– Really amazing gym space
– Pretty courtyard when it’s clean
– Concrete frame: helps with noise and fire concerns. Can’t really hear other residents but can hear obnoxious fart-can cars all day
– Really pretty views all around the apartment
– Fun community events (were lacking until new concierge Christine was hired)

Cons:
– Roaches (this comes with living in the desert, but the old cleaning team used to clean them up very early in the AM before they piled up in the stairwells and near the elevators, but that cleaning team has seemingly since been replaced with one not as good)
– Maintenance issues: no communication from the office staff on when they expect them to arrive, and they have broken things in an attempt to fix them and are impossible to get back in a timely manner. There are some mistakes, but they really try and are super super nice
– Fees!!!! We were told by a staff member (who is no longer there) there were no hidden amenity fees/etc. which was unfortunately a lie (screenshot of fees below for transparency)
– Staffing issues: Kamryn, John (who seemingly may be gone now), and Christine are great and seem to actively care about upkeep and quality of life at Vitri. Unfortunately it seems that these 3 are the only staff members who are responsible for anything in terms of servicing residents (and not just those who are touring). Besides that it’s basically just constantly new employees that don’t communicate/care
– Cleanliness issues: trash chutes break often and management is slow to fix, causing bad trash smells and horrifying trash rooms. There is often dog poop left in the courtyard (picture below) and stains left in the elevators and hallways. Squashed roaches left for days. Even besides the really gross stuff, there is a general upkeep and cleanliness issue
– Amenity upkeep (amenity fees are NOT adjusted even if amenties are not available) : fixes are VERY slow if they come at all. We have lived in this apt for 2 years and no more than 2/4 fire places have worked at once. Garage door breaks often and usually left wide open for multiple months at a time. Trash chutes break often and are left with hackey solutions for months. Pool and hot tub temperatures are weird and unpredictable (sometimes the hot tub is freezing cold?). Unpredicatable wifi connection.
– Resident churn: Seems like many residents leave after a short time of staying at Vitri, not really a solid “community” of people here.
– AirBNB hell: some of the units are AirBNB’d. Self-explanatory lol

TLDR; We have stayed in the apartment for 2 years because the location is great and we were too sentimental to leave. The apartment is simply not worth the massive cost, but they will not adjust rent prices even though residents don’t seem to be happy (low ratings even with trying to have people who toured leave 5-star reviews). Feels strongly as if they would rather have a lot of short-term churn rather than keeping current residents happy. The fatal flaw of the apartment is management, which is sincerely tragic- if it were managed differently and with care the place would be unbelievable.

Pictures below for the good AND bad of Vitri! 🙂

I toured a two-bedroom at Vitri with Mila, and she was amazing! She took the time to explain everything in detail and went above and beyond to make sure I had a great experience. It’s obvious she really cares about her job and her clients. I couldn’t have been more pleased.